Shipping policy

Shipping Policy

Thank you for shopping with DitzyDuoDesigns!

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or bank holidays.

Shipping Rates & Delivery Times

• Standard UK Delivery: 3-5 business days — £3.99
• Express UK Delivery: 1-2 business days — £4.99
• Free UK shipping on orders over £20.00

International Shipping We currently [do/do not] ship internationally. If we do, delivery times and rates will vary by destination and will be calculated at checkout.

Order Tracking Once your order has shipped, you will receive an email with your tracking information.

Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at [your email] and we'll do our best to help.

Damages If your item arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.